Introduction

Pryseflow Ltd ("Pryseflow", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Pryseflow Marketplace mobile app, Pryseflow websites, and related services.

This policy applies globally and is designed to align with applicable privacy laws including:

• UK GDPR

• EU GDPR

• POPIA (South Africa)

• NDPR (Nigeria)

• Kenya Data Protection Act

• Ghana Data Protection Act

By using Pryseflow, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Account Information

• Full name

• Email address

• Phone number

• Password (encrypted)

• Business name (if applicable)

• Country, city, and delivery location information

Marketplace and Order Information

For marketplace customers, we may collect:

• Products viewed, searched, or saved

• Favourite stores and products

• Cart contents and order history

• Delivery instructions and addresses

• Payment status and transaction references

Business and Seller Information

For businesses, sellers, partners, and companies using Pryseflow web or mobile business tools, we may collect:

• Business name and registration details

• Business address and contact information

• Customer and vendor records

• Product catalogues, product images, categories, pricing, and stock levels

• Invoice, estimate, quotation, bill, and expense information

• Warehouse and inventory records

• Point of Sale transaction information

• Staff and employee records entered by the business

• Marketplace orders, shipping settings, payout profiles, and payout verification documents

• Shipping and delivery preferences

• Payment provider configuration details

• Reports, analytics, and dashboard activity

• Partner, referral, and commission information where applicable

Device and Technical Information

• Device type and operating system

• App version

• Device identifiers

• IP address

• Browser type

• Session activity

• Crash logs and diagnostic data

• Approximate location based on IP or selected delivery area

Support and Communication Information

• Messages sent to support

• Email communications

• Survey responses

• Feedback and bug reports

Analytics and Usage Data

We may collect information about how users interact with the app, including:

• Pages viewed

• Features used

• Search activity

• Session duration

• Referral sources

• Marketing campaign performance

How We Use Information

We use collected information to:

• Create and manage user accounts

• Process orders and payments

• Deliver products and services

• Improve search, recommendations, and marketplace functionality

• Provide customer support

• Detect fraud, abuse, or suspicious activity

• Send service updates and transactional emails

• Improve app performance and user experience

• Meet legal, tax, regulatory, and security obligations

• Help businesses manage invoices, products, stock, warehouses, expenses, bills, customers, vendors, staff, reporting, and marketplace activity

• Help sellers manage orders, shipping, payouts, and product visibility

• Support business analytics, dashboards, forecasting, and operational reporting

Payment Information

Pryseflow does not store full debit card, credit card, bank account, or mobile money credentials.

Payments are processed through trusted third-party payment providers such as:

• Paystack

• Stripe

• PayPal

• M-Pesa

These payment providers process payment information according to their own privacy policies and security standards.

Pryseflow may store limited payment-related information such as:

• Transaction reference numbers

• Payment status

• Currency

• Amount paid

• Last 4 digits of a card where available

Location Data

Pryseflow may collect approximate or precise location information when necessary for:

• Showing nearby stores

• Improving delivery estimates

• Supporting delivery address selection

• Personalizing search results

You can disable location access through your device settings, although some app features may not work correctly.

Camera and Photo Access

The app may request access to:

• Camera

• Photos and media

• Files and storage

This access is only used when users choose to upload profile images, product images, documents, or other media.

Pryseflow does not access photos, files, or media without user action.

Notifications

We may send push notifications, emails, or SMS messages for:

• Order updates

• Delivery updates

• Account verification

• Security alerts

• Promotions and announcements

Users can manage notification preferences within the app or device settings.

Legal Basis for Processing

Depending on your location, we process information under one or more of the following legal bases:

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations

• User consent

• Fraud prevention and platform security

Sharing of Information

We do not sell personal information.

We may share information only when necessary with:

• Payment processors

• Delivery providers

• Cloud hosting providers

• Analytics and crash reporting services

• Email and SMS service providers

• Regulatory authorities or law enforcement where legally required

Examples of service providers may include AWS, Google Cloud, Firebase, Stripe, Paystack, PayPal, or SMS/email delivery platforms.

All service providers are expected to protect user information and only use it for approved purposes.

Data Retention

We retain information only for as long as necessary for business, legal, tax, fraud prevention, and compliance purposes.

Typical retention periods include:

• Account information: up to 6 months after account closure

• Transaction records: as required by tax and legal obligations

• Support records: up to 24 months

• Security logs: up to 90 days

We may retain certain information longer where legally required.

Data Security

We use reasonable technical and organizational measures to protect information, including:

• SSL/TLS encryption

• Encrypted passwords

• Secure cloud infrastructure

• Access controls

• Internal monitoring and audits

• Multi-factor authentication where applicable

However, no method of electronic storage or transmission is completely secure, and Pryseflow cannot guarantee absolute security.

User Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your information

• Withdraw consent

• Restrict or object to certain processing

• Request a copy of your information

• Lodge a complaint with a relevant regulator

To make a privacy request, contact us using the details below.

Children's Privacy

Pryseflow is not intended for children under the age of 18.

We do not knowingly collect information from children. If we become aware that a child has provided personal information, we will delete it as soon as reasonably possible.

International Transfers

Because Pryseflow operates globally, information may be transferred to and processed in countries outside your home country.

Where required, we use appropriate safeguards for international data transfers, including contractual protections and secure processing standards.

Third-Party Links and Services

The app may contain links to third-party websites, stores, payment pages, or services.

Pryseflow is not responsible for the privacy practices of third-party websites or services.

Users should review the privacy policies of those third parties separately.

Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we may notify users by email, in-app notification, or dashboard notice.

Continued use of Pryseflow after updates means you accept the revised policy.

Contact Us

Pryseflow Ltd
Capital Office
Office 4172nu 3 Fitzroy Place
Area 1/1, Sauchiehall Street
Glasgow City Centre
United Kingdom
G3 7RH

Email: howcanwehelp@pryseflow.com