FAQ

Questions about setting up and running Pryseflow

How Pryseflow onboarding, seller plans, Marketplace, Online Stores, operations, and billing work.

Account and setup

What is Pryseflow?

Pryseflow is a company-scoped business operations and commerce application for products, inventory, warehouses, customers, vendors, estimates, invoices, payments, expenses, bills, contracts, POS, Marketplace, Online Store, staff access, and reports.

What can I manage in the business dashboard?

The dashboard provides navigation and supported summaries for products, stock, sales, finance, contracts, staff, notifications, settings, reports, and the active company. Available modules depend on plan and configuration.

How are Marketplace and Online Store different?

Pryseflow Marketplace helps customers discover products across multiple sellers. A Pryseflow Online Store is the dedicated ecommerce destination for one business. Both use supported Pryseflow catalogue and order records.

Can Pryseflow help with onboarding and data setup?

Yes. Onboarding can cover company setup, catalogue import, warehouses, customers, vendors, finance settings, contracts, POS, Marketplace, Online Store, staff, and reporting. Scope and availability are confirmed before work begins.

What does AI Insights do today?

Current AI Insights is an owner-only, read-only deterministic experience for supported revenue, invoicing, cash-collection, stock, and product-data questions. It returns evidence and authorised report links and does not change records.

Products and operations

How do products and inventory work together?

Create or import products with categories, attributes, options, images, SKUs, barcodes, units, and prices. Inventory then tracks supported quantities and movement by warehouse for the workflows using those products.

Can I create estimates and invoices?

Yes. Pryseflow supports estimates with public approval or decline and invoices with items, tax, discounts, due dates, public links, recorded payments, refunds, status, and invoicing reports.

Which online payment methods are available?

Invoice and checkout payments depend on the configured provider, country, currency, company, plan, and approval status. Repository evidence includes Paystack, PayPal, and PayFast flows, but availability must be confirmed.

Can I record expenses and supplier bills?

Yes. Expenses and bills can retain vendors, categories, line items, quantities, tax, totals, due dates, status, payment context, and expenditure reporting.

Do signed contracts automatically create invoices?

No. Contracts can capture value and recurring-value information, but current product documentation says contracts do not automatically generate invoices.

How does Pryseflow POS connect to stock?

Pryseflow POS uses company products and supported stock records while retaining shifts, receipts, refunds, register activity, and reporting. Native client, hardware, operating-system, and offline behavior must be verified per deployment.

Plans, access, and support

How are customers and vendors used?

Customers connect to estimates, invoices, payments, refunds, and contracts. Vendors connect to purchase orders, receiving, expenses, bills, and related reports.

Can staff have limited access?

Pryseflow has a verified baseline for staff, POS, register, product, report, staff-management, and sale-void permissions. Permission coverage varies by domain and should not be treated as record-level control everywhere.

Which business reports are available?

The Reports Centre covers revenue, products, invoicing, expenditure, contracts, customers, vendors, warehouses, POS, Marketplace, and staff using authorised company records.

How do I contact Pryseflow support?

Use the support contact page for an existing account or sign in for account-specific help. Use sales, onboarding, or workflow review when you are evaluating or configuring Pryseflow.

How do I know which plan includes the features I need?

Compare the current plan catalogue for company and user limits, included modules, commerce channels, support, billing frequency, tax, and upgrade rules. Confirm any configuration-dependent feature before purchase.

What happens if a subscription payment fails?

The configured billing provider and Pryseflow subscription rules determine retries, notifications, grace periods, and access changes. Review the current billing terms or contact support for an account-specific answer.

Are annual billing discounts available?

Annual billing and any discount depend on the current published plan catalogue. Compare the total annual charge and included features rather than relying on an older monthly equivalent.

How does Pryseflow protect company-scoped access?

Pryseflow authenticates users, resolves an active company on the server, applies ownership, role, permission, policy, verification, and account-state checks, and scopes supported records to the authorised company.

Ready to set up your Pryseflow account?

“Pryseflow helped us go live faster and keep our catalogue clean without adding more admin overhead.”
Lerato Naidoo
Operations Manager
seller support
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