FAQ

Frequently asked questions

How Pryseflow onboarding, seller plans, marketplace, webstores, operations, and billing work.

General

What seller plans are available?

Pryseflow offers Foundation, Growth, and Strategic plans for sellers at different stages.

All plans include seller dashboard basics, with higher tiers adding stronger marketplace, webstore, inventory, invoicing, POS, reporting, and support workflows.

Plans can be billed monthly or annually, with annual pricing available for teams that want a lower monthly equivalent.

How do I know which Pryseflow plan is best for my business?

Foundation is best if you are setting up products, listings, webstore basics, and core order management.

Growth is best when you need inventory, invoicing, expenses, customer records, vendor records, and reporting connected.

Strategic is best when you want guided setup, launch support, contracts, operational review, and priority onboarding.

Still unsure? Talk to us and we will match the plan to your selling channels and operational needs.

Do I need a separate website or marketplace account?

No. Pryseflow can support marketplace discovery, a branded webstore, and seller dashboard operations from one setup.

If you already have a website or operating tools, we can help you decide which workflows should connect first.

Can I get help setting everything up?

Yes. Guided onboarding is available for sellers who want help with products, catalogue structure, marketplace readiness, webstore setup, and operations workflows.

We can also review stock, invoicing, expenses, contracts, customers, vendors, POS, and reporting setup before launch.

What if I need to change launch timing?

You can adjust your setup timeline with the onboarding team, and you can upgrade or downgrade your plan as your business changes.

If you booked a guided setup session, reschedule before the call so the team can keep your launch plan organized.

Support

What payment methods do you accept?

We accept all major credit cards, debit cards, and for supported accounts, invoicing via bank transfer.

Annual plans can also be paid via invoice upon request.

Are there any hidden fees?

No.

Everything you see in the plan is exactly what you get.

The only extras are optional onboarding, implementation, or support services you explicitly choose.

Can I change my subscription plan later?

Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.

Your data and settings stay intact no matter the tier.

How do I contact customer support?

Inside Pryseflow you can contact support for seller dashboard, marketplace, webstore, billing, and operations questions.

Strategic customers receive priority onboarding and support response handling.

What should I do if I have feedback or a complaint?

We genuinely care about feedback — good and bad.

If something feels off in setup, checkout, catalogue, inventory, invoices, or reporting, tell us.

We use seller feedback to improve marketplace, webstore, operations, and reporting workflows.

How do you ensure quality assurance for your services?

Pryseflow keeps core records structured with statuses, permissions, audit trails, linked customers or vendors, and clear reporting views for follow-up.

Subscription & Billing

Can Pryseflow support multiple selling channels?

Yes. Pryseflow is designed to connect marketplace, webstore, POS, invoicing, and operational workflows around the same seller records.

That helps sellers avoid duplicate catalogue, customer, order, and stock admin.

Can I see seller stories?

Yes. Case studies will show how sellers use Pryseflow for marketplace exposure, webstore launch, invoicing, inventory, and reporting.

We keep proof points focused on realistic seller outcomes and operational improvements.

What happens if I miss an onboarding appointment?

If you miss a scheduled onboarding call, you can book a new slot and continue from the current setup checklist.

We know operations get busy; the goal is to keep your launch moving without chaos.

What if I need additional modules later?

Additional workflows such as POS, contracts, expenses, warehouse controls, reporting, or guided setup can be added as your business grows.

Choose them from the seller dashboard or talk to the Pryseflow team.

How does billing work for teams or branches?

Billing can scale by plan, users, support level, and operational requirements.

You can add team members as your catalogue, finance, warehouse, or sales workflows grow.

Strategic setups can include roles, permissions, billing contacts, and implementation support.

What happens if my payment fails?

We’ll retry your payment several times and notify you inside the app and via email.

Your account stays active during the grace period so orders, invoices, and customer workflows are not interrupted.

Do you offer discounts for annual plans?

Yes — annual subscriptions include a built-in discount.

You can switch to annual billing when you are ready for a longer operating commitment.

Do you offer startup or small-business support?

Yes. If you are a small seller or startup, reach out and we can recommend the most practical plan and onboarding path.

Ready to get your seller setup moving?

“Pryseflow helped us go live faster and keep our catalogue clean without adding more admin overhead.”
Lerato Naidoo
Operations Manager
seller support
Launch faster with Strategic Foundation
Strategic Foundation gives growing sellers guided setup, launch support, catalogue assistance, and marketplace readiness help.
Foundation Plan
Self-serve seller tools
Strategic Foundation
Guided setup, launch support, and seller readiness
Marketplace and webstore setup support
Seller dashboard, catalogue, and invoicing guidance
Ongoing launch guidance for products, stock, and operations
Talk to the Pryseflow team for guided setup, onboarding, and launch support.
Built for sellers who want a stronger launch.
Talk to Sales